ABOUT US

Flow Business Systems, Inc. is a consulting and technology company focused on removing obstacles that prevent people and businesses from achieving everything they have been purposed to accomplish.

CONTACT US

502-276-8999
 

9850 Von Allmen Court
Suite 201

Louisville, KY 40241

 

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SERVICE DELIVERY

Customer Experience (CX) has become an important business strategy that many small businesses miss without even realizing it.  Doing CX correctly provides a competitive advantage.

NOT SATISFIED

If your business is attempting to create satisfied customers, you need to kick it up a level.  When customers are merely satisfied with your service, they are prone to leave you based upon price alone.  Buyers today demand that you exceed their expectations and provide an experience that they cannot find elsewhere.  They have all the power, and your competition is many times only a click away.

LOYALTY

Customer loyalty has been a sound business strategy for years. However, how a business goes about creating customer loyalty is a moving target.  Customers today want experiences combined with your product or service.  Experiences they can tell their friends about.  Experiences that make them feel unique, special and important.  CX doesn't have to cost a ton of money; it just takes some heartfelt thought.

VALUE

Calculating the lifetime value of a customer is a good way to begin your customer experience journey.  It costs a business much more time, money, and resources to create a new customer than to keep an existing one.  Any business can see a dramatic surge in revenue and sustained growth by applying CX principles and strategies throughout their organization.  Flow can help you plan, execute, and manage the effort.

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ZOHO SERVICES PRODUCTS

Put customer service at the heart of your company.

Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer. From increasing your agents' productivity, to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts.

Hassle free livechat software re-imagined for business growth

Start proactive online live chat with your website visitors and provide live customer support. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now to connect with real time visitors.

Instant Remote Support. Unattended Remote Access

Support remote customers quickly through web-based, on-demand remote support sessions. Set up unattended remote access and manage remote computers effortlessly. Completely secure and reliable.